Customer Service Manager
Posted: 04/08/2026
Employment Type:
Permanent
Job Category: Account Management
Job Number: AV53412448
Job Description
Position Summary:
The Customer Service Manager is responsible for overseeing the daily operations of the customer service department. This role ensures that customers receive outstanding service by managing a high-performing team, implementing efficient processes, and identifying opportunities for improvement.
The Customer Service Manager is responsible for overseeing the daily operations of the customer service department. This role ensures that customers receive outstanding service by managing a high-performing team, implementing efficient processes, and identifying opportunities for improvement.
Key Responsibilities:
- Handle escalated customer issues and resolve conflicts professionally
- Design and implement customer service policies, procedures, and standards
- Collaborate with cross-functional teams (e.g., Sales, Operations, Technical Service) to enhance customer experience
- Maintain a deep understanding of products/services to effectively support the team and customers
- Identify areas for improvement and drive continuous improvement initiatives
- Maintain customer data in SAP, including pricing
Qualifications:
- Bachelor’s degree in Business, Communications, or related field (or equivalent experience)
- 3–5 years of experience in customer service, with at least 2 years in a leadership role
- Strong leadership, coaching, and team-building skills
- Excellent communication and conflict resolution skills
Preferred Qualifications:
- SAP Experience a plus
- Hubspot experience a plus
What We Offer:
- Competitive salary and performance-based bonuses
- Health, dental, and vision insurance
- Paid time off and holidays
Meet Your Recruiter
Alonya Van Rooyen
From South Africa originally, Alonya has over 15 years of experience in fashion, accessories, footwear, & textiles. She has worked in various design and product development roles globally, including South Africa, Europe, and the US, giving her an international perspective on the industries.