Customer Service and Repair Specialist Jobs in Glendale CA Operations Job Recruiters

Customer Service and Repair Specialist

Glendale, CA 91204

Posted: 08/21/2023 Employment Type: Permanent Job Category: Operations Job Number: KC37827083

Job Description

We are searching for a Customer Service & Repairs Specialist for our client, a luxury jewelry company. This role is responsible for receiving, inspecting and auditing inbound/outbound service & repairs pieces, as well as processing quotes, orders and jobs for service & repair needs. Strong relationships with retail partners and superior customer experiences are critical to the success of this role. 

DUTIES AND RESPONSIBILITIES
 • Create and maintain quality procedures for checking inbound and outbound goods 
• Inspect and review the assembly of jewelry as well as evaluate diamonds, colored stones, and metal to ensure that all quality standards are met
. • Processes new jewelry orders and release jobs for manufacturing.
 • Processes upgrades and remakes. Assesses level of credit to be applied.
 • Processes all requests for components and findings.
 • Administrative tasks include logging the rejections, pulling journeys correspondence, various reporting.
 • Receives all shipments of repairs and processes according to priority.
 • Determines the total number of QC rejections and logs accordingly.
 • Responsible for process review and documentation as necessary.
 • Communicate to customers via email and/or phone regarding questions about service repairs, costs, issues, etc.
 • Communicates internally to various departments regarding service, repairs, upgrades and remakes.
 • Performs other duties and assignments as directed by management.

 SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES
 • BA/BS degree or equivalent preferred.
 • 2-4 years’ experience in customer service background.
 • Excellent written and oral communication skills required.
 • Proficiency in all Office programs: Word, Excel, PowerPoint, etc.
 • Knowledge of quality control/assurance practices and tools preferred.
 • Knowledge of jewelry manufacturing and inspection process a plus.
 • Ability to prioritize, organize and schedule tasks within a fast-paced work environment.
 • Strong problem solving and quantitative analytical skills to generate quotes, calculate costs, etc.
 • Experience in all aspects of developing and maintaining business relationships.
 • Ability to work independently as well as collaboratively within a team environment.
 • Attention to detail with ability to work on long term and short term projects, including the ability to inspect merchandise for corrective action purposes as required.
 • Understanding of corporate invoicing processes
 • High level computer skills
 • Extremely quick learner
 • Detail oriented 

SAFETY AWARENESS: Maintain safety by adhering to safety policies and be responsible to report accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors and congested areas. Ensure that proper safety instructions are given before operating any equipment.

 PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is regularly required to reach with hands and arms, sit, stand, walk, stoop, kneel, and crouch. Must be able to lift up to 50 lbs. Perform other reasonable job duties as requested by leadership team. 

OTHER REQUIREMENTS: Ability to deal with the public in a professional and courteous manner. Ability to communicate with all leaders and fellow Team Members. Must be able to communicate effectively with customers. Ability to handle conflict situations in a professional manner.

Hourly Pay Rate $19-21 DOE

Meet Your Recruiter

Karen Cichocki

Karen is the Director of All Things Business Development at Emerging Blue. She loves meeting new people and is passionate about building strong relationships with her clients. Karen thrives on getting to know brands and the passion and story behind each of them.

 

Diversity, Equality, and Inclusion

Emerging Blue is committed to diversity, equality, and inclusion with all hiring and employment practices. Our goal is go to create an inclusive environment in which all candidates and employees are treated with respect.

We partner with our clients to create diverse candidate pools, promote equality, and help build positive and inclusive company cultures.

Emerging Blue prohibits discrimination and all forms of applicant and employee harassment based on race, color, religion, sex, pregnancy, gender identity, national origin, age, disability, military or veteran status, or status in any group protected by state or local law

 

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About Glendale, CA

Discover exciting job opportunities in the vibrant city of Glendale, California! Nestled in Los Angeles County, Glendale offers a unique blend of urban sophistication and natural beauty, making it an ideal location for career growth and personal development. With its close proximity to iconic landmarks like Griffith Park and the historic Alex Theatre, as well as a diverse culinary scene featuring delicious Armenian and Mediterranean cuisine, Glendale promises a rich and rewarding lifestyle. Explore job listings in this dynamic region, and embark on a career surrounded by creativity, culture, and endless possibilities. Join us in Glendale, where every career choice comes with a side of sunshine and culture!