Ecommerce Operations Manager Jobs in San Leandro CA Web Job Recruiters

Ecommerce Operations Manager

San Leandro, CA 94577

Posted: 06/30/2025 Employment Type: Contract Job Category: Web Job Number: MM957069630

Job Description

Contract eCommerce Operations Manager
Location: San Leandro, CA / Hybrid
Reports To: Director, eCommerce

Our client, a certified B-Corporation and purpose-driven company based in the San Francisco Bay Area, is seeking a contract eCommerce Operations Manager. As the eCommerce Operations Manager, you will own the operational performance of both their direct-to-consumer (DTC) site and their retail dropship program with a major national retail partner. You will ensure a seamless end-to-end order experience—from online checkout to doorstep delivery—while driving continuous improvements across fulfillment, platform stability, inventory accuracy, and operational workflows.
 
This is a highly collaborative role that bridges the worlds of eCommerce, supply chain, customer experience, and technical systems. You will lead daily operations across our core DTC site and manage the unique requirements of our retail dropship program, including EDI monitoring, exception handling, and coordination with our 3PL and systems integrator.

Key Responsibilities:

Order Fulfillment & Logistics (DTC + Retail Dropship Program)
  • Oversee daily order processing across both DTC and retail dropship channels
  • Partner with our 3PL provider to ensure timely, accurate, and complete order fulfillment
  • Monitor shipping SLAs, manage returns workflows, and resolve order-related exceptions
  • Serve as the primary operator for EDI integration software, triaging transmission errors
Inventory & Supply Chain Coordination
  • Monitor inventory levels and proactively communicate stockouts or allocation needs
  • Align with supply chain teams on forecasting and fulfillment constraints
  • Coordinate allocation of limited inventory for seasonal bundles, product launches, and channel-specific needs
  • Validate SKU mapping, pack formats, and product set-up for accurate order flow
Platform Management & Technical Readiness
  • Partner with Dev and QA teams to maintain site functionality and troubleshoot backend issues (Adobe Commerce)
  • Identify and resolve operational bottlenecks and exceptions (e.g., delayed or failed orders)
  • Ensure readiness ahead of marketing campaigns, seasonal events, or platform changes
  • Support integration health between Adobe, Cleo, Klaviyo, Loop, Gorgias, and other third-party tools
  • Participate in UAT and data validation during system releases and change orders
Returns & Reverse Logistics
  • Own the operational execution of our returns and exchanges process
  • Align return workflows with the customer experience team to ensure a seamless support journey
  • Manage return data for both DTC and retail dropship programs, ensuring financial accuracy and policy alignment
Performance Monitoring & Process Optimization
  • Track and report on key operational metrics including on-time delivery, order success rate, and fulfillment accuracy
  • Build dashboards and reporting tools to drive continuous improvements
  • Identify opportunities to automate, scale, or streamline processes
  • Lead weekly operational check-ins to review issue logs, performance trends, and root cause analysis
Cross-Functional Collaboration
  • Work closely with:
    • Customer Experience on escalations and return communications
    • Marketing on promotional execution and inventory planning
    • Finance on order reconciliation and revenue tracking
    • Technology and DevOps on system monitoring and improvements
    • Supply Chain on planning, allocation, and 3PL performance
Qualifications
  • 3–5 years of experience in eCommerce operations, logistics, or retail dropship programs
  • Strong working knowledge of order lifecycle, inventory flow, and EDI-based fulfillment
  • Familiarity with Adobe Commerce or similar platforms (Shopify, BigCommerce, etc.)
  • Experience managing or monitoring integrations (e.g., Cleo, Loop, Klaviyo, Gorgias)
  • Analytical mindset with comfort using Excel, Google Sheets, and dashboards
  • Clear communicator, capable of translating technical problems into business solutions
  • Bonus: Prior experience with Target DVS or other marketplace dropship programs
     
Pay Rate: $50-$65/hr
Temp Timeline: 3-6 months
 
 

Meet Your Recruiter

Nicole Rossetti

Nicole’s background lies heavily in eCommerce and recruiting in various industries. She has always been drawn back to recruiting because of her natural ability to connect with others. For Nicole, finding the right match is immensely rewarding and what motivates her to continue building strong connections.

Diversity, Equality, and Inclusion

Emerging Blue is committed to diversity, equality, and inclusion with all hiring and employment practices. Our goal is go to create an inclusive environment in which all candidates and employees are treated with respect.

We partner with our clients to create diverse candidate pools, promote equality, and help build positive and inclusive company cultures.

Emerging Blue prohibits discrimination and all forms of applicant and employee harassment based on race, color, religion, sex, pregnancy, gender identity, national origin, age, disability, military or veteran status, or status in any group protected by state or local law

 

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About San Leandro, CA

Explore exciting job opportunities in the vibrant city of San Leandro, California, where career growth meets a charming community. From the bustling downtown area with its array of shops and eateries to the serene beauty of the Marina Park overlooking the San Francisco Bay, this region offers a perfect blend of urban amenities and natural wonders. Don't miss the chance to work near attractions like the San Leandro History Museum, the Marina Square Shopping Center, and the family-friendly Bancroft Middle School. Embrace the Bay Area lifestyle and consider making San Leandro your career destination today.