Job Purpose:

Key Responsibilities:

Franchise Operations Management

• Ensure consistent execution of company operating procedures across all franchise locations.
• Conduct frequent store visits to assess operational standards, visual merchandising, and customer experience.
• Support the implementation of new systems, promotions, and retail technologies.

Franchisee Relationship Management

• Build strong, collaborative relationships with franchise owners to foster a positive and productive partnership.
• Act as a key advisor, providing operational, financial, and strategic support.
• Facilitate conflict resolution and ensure franchisees understand and meet expectations.

Performance & Profitability

• Analyze financial performance (P&L statements, sales reports, labor costs, shrinkage) and identify areas for improvement.
• Set performance benchmarks and work with franchisees to meet sales and profitability targets.
• Collaborate on inventory planning, cost control strategies, and local marketing efforts to increase store performance.

Training & Development

• Train franchisees and store managers on standard operating procedures, customer service excellence, and retail best practices.
• Coordinate initial and ongoing training programs in collaboration with the Learning & Development team.
• Guide underperforming stores through turnaround strategies with hands-on coaching and mentoring.

Compliance & Audits

• Conduct regular compliance audits covering brand standards, cleanliness, merchandising, pricing, and employee conduct.
• Ensure stores meet all legal, health and safety, and labor law requirements.
• Address non-compliance swiftly and document all actions taken.

New Store Openings & Expansion

• Assist in the launch of new stores, including site selection input, project timeline tracking, and pre-opening training.
• Ensure new franchisees are fully supported during the onboarding phase.

Reporting & Strategic Input

• Prepare detailed reports on store performance, territory trends, competitive analysis, and customer insights.
• Present findings and recommendations to senior leadership.
• Contribute to strategic planning and growth initiatives at the regional level.

Qualifications & Experience:

Key Competencies:

• Business acumen and commercial awareness
• Problem-solving and decision-making
• Coaching and mentorship
• Relationship-building and conflict resolution
• Results-driven and highly accountable

Working Environment: