General Manager
Job Description
General Manager
Job description: The General Manager is responsible for the operational and organizational standards of the store, while selling and managing a team. Your duties will include undertaking administrative tasks, monitoring inventory levels, and developing business strategies to meet monthly sales targets. In addition to being an excellent communicator, you should also demonstrate outstanding leadership and interpersonal skills with your team.
Responsibilities:
- Exemplify excellent service to ensure high levels of customer satisfaction
- Motivate the sales team to meet sales objectives
- Self source new clients and maintain steady marketing outreach to drive new business
- Create business strategies to attract new customers, expand store traffic, and enhance profitability
- Recruit and oversee new staff when needed
- Continuing training and development of store staff
- Respond to high level customer inquiries/concerns in a professional manner.
- Ensure store compliance with health and safety regulations
- Lead distribution of promotional material, in-store displays, and presentation of all current merchandise according to brand standards
- Monitor inventory levels and order new items
- Partner with Director of Sales to roll out sales initiatives and new product launches
- Define and implement sales standard operating procedures
- Develop vendor relationships to maintain store support with product and training.
- Responsible for participation and delegation of store operational duties
- Responsible for participation and delegation of inventory management
- Responsible for proper scheduling of store coverage
Requirements:
- A minimum of 3 years’ experience working in a retail environment, ideally in a managerial role
- Strong leadership and customer management abilities
- Highly driven and motivated individual with a proven track record in sales
- Customer service-oriented with in-depth knowledge of basic business management processes
- Excellent communication and interpersonal skills
Meet Your Recruiter
Maggie Harrill
Director of Acquisition and Operations
Maggie is the Director of Acquisition and Operations at EB, where she spends her time connecting with brands and the people behind them. She values strong relationships, clear communication, and a thoughtful approach to growth. Maggie also leads EB’s digital and marketing efforts, creating space for creative talent and emerging brands to meet and collaborate.