General Manager (SoHo Pop-Up) Jobs in New York NY Retail Job Recruiters

General Manager (SoHo Pop-Up)

New York, NY 10012

Posted: 10/15/2024 Employment Type: Permanent Job Category: Retail Job Number: MH2973161015

Job Description

We are hiring a General Manager for our client, an emerging lifestyle brand centered around joyful experiences. This is an exciting opportunity to partner with a fun, community-centric brand as they host their first ever 4-month long pop-up located in SoHo, NY.

Dates: Nov 1, 2024 - Feb 23, 2025

Be Welcoming
  • Delivers an inviting, inclusive, and energetic experience for all customers
  • Acts as an ambassador for the brand; ensures that company values guide all interactions 
  • Invites customers to engage with product and maintains comprehensive knowledge of the product assortment 
  • Handles customer situations with patience and kindness; knows when to escalate a scenario to leadership 
  • Shares customer feedback with leadership to improve the overall customer experience
  • Maintains a positive attitude throughout busy, high-traffic times 
 
Staff Scheduling, Training & Management
  • Partner with Emerging Blue to design and schedule shifts; ensure that all shifts have sufficient coverage
  • Maintain ongoing communications with Emerging Blue; report back to internal team as needed
  • Anticipate and staff for times of high traffic; reduce staff headcount as appropriate
  • Ensure staff breaks and lunches are taken at appropriate times in accordance with local employment law
  • Partner with Head of Brand and Chief of Staff to design staff training
  • Lead and manage staff training session(s)
  • Ensure the staff receives a copy of Employee Handbook; ensure staff has proper knowledge of Handbook contents
  • Hold staff accountable to brand standards across timeliness, uniforms, customer interactions, product knowledge, shift duties, etc.
  • Escalate any customer or staff issues to leadership
  • Ensure proper tracking of any loss; train staff on loss prevention practices
  • Ensure staff safety
 
Onsite Organization, Visual Merchandising, Replenishment & Inventory Management
  • Partner with appropriate contact on schedule and staffing plans for receipt of inventory
  • Ensure proper tracking of display items & testers
  • Coordinate with Head of Brand and creative agency on initial visual merchandising plans
  • Manage ongoing visual merchandising
  • Ensure back of house organization and cleanliness; hold staff accountable for daily cleaning practices outlined in closing duties
  • Obtain and manage weekly cleaning service (to be billed to leadership)
  • Coordinate with Assistant on back of house supplies
  • Report to team on inventory levels; inform and recommend on replenishment as needed
  • Coordinate with appropriate contact on staffing and scheduling for ongoing inventory replenishment
 
Additional
  • Help to execute any brand activations onsite as needed
  • Attend weekly task force meetings ahead of the Pop-up
  • Provide onsite Shopify support; ensure products are scanning properly and maintain accurate recording of sales and inventory levels
  • Reporting
    1. Provide morning reports on estimated size of any line at time of open
    2. Provide evening reports on foot traffic, most requested SKUs, inventory updates, and additional noteworthy events
 Pay rate starting at $11K/month

Meet Your Recruiter

Maggie Harrill
Digital Outreach Manager

Maggie is the Digital Outreach Manager at EB, where she enjoys connecting with brands in the fashion, home, and beauty industries. Striving for authenticity and approachability, Maggie focuses on building meaningful relationships and networking. Maggie also manages all digital and marketing efforts, striving to create connections with growing brands and creative talent in the industry.

Diversity, Equality, and Inclusion

Emerging Blue is committed to diversity, equality, and inclusion with all hiring and employment practices. Our goal is go to create an inclusive environment in which all candidates and employees are treated with respect.

We partner with our clients to create diverse candidate pools, promote equality, and help build positive and inclusive company cultures.

Emerging Blue prohibits discrimination and all forms of applicant and employee harassment based on race, color, religion, sex, pregnancy, gender identity, national origin, age, disability, military or veteran status, or status in any group protected by state or local law

 

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