KEY ACCOUNT EXECUTIVE

WHO YOU ARE FOR THE TEAM

• Minimum 3 years of experience handling B2B accounts in product-based sales (physical goods), preferably handling SKU variation and custom orders.
• Wholesale apparel or product experience strongly preferred.
• Proven ability to manage long, complex sales cycles (3–6+ months) with demanding, high-end clients across multiple locations.
• Exceptional organizational skills — experience managing multiple concurrent projects with shifting timelines and intricate details without anything slipping.
• Ability to build strong rapport and trust to maintain partnerships with special accounts.
• Confident in taking action and self-motivated.
• Familiarity with CRM tools (preferably Zoho) and proficiency in Google Suite is a plus.
• Effective communicator (written & verbal) with strong organizational and presentation skills.
• Energized by keeping complex systems running smoothly.
• Views attention to detail as a competitive advantage.
• Values structure and partnership with leadership.
• Comfortable being the person everyone depends on to ensure nothing slips.

HOW YOU WILL CONTRIBUTE

• High-level communication and strategy with clients and internal leaders while setting correct expectations for next steps and fulfillment.
• Analyze data to track key account performance, identify trends, and develop actionable insights for strategic decision-making.
• Manage intricate internal workflows and complex deals, owning every detail including timelines, SKU variations, and fulfillment across multiple concurrent projects.
• Provide attentive customer service while collaborating with internal teams through proactive communication and follow-through.
• Uncover customer needs and present the proper solution by demonstrating knowledge of products and value propositions.
• Remain composed and adaptable as orders change or timelines shift without losing track of details.
• Manage expectations, solve problems proactively, and ensure every order exceeds client standards.
• Continuously learn and contribute to a winning, collaborative team environment.

WHY YOU’LL BE EXCITED TO WORK HERE

• Bonuses and incentives based on performance
• Comprehensive benefits including medical, dental, vision, HSA, and 401K match
• Generous PTO and sick time
• 12 paid holidays annually including your birthday
• Company learning, wellness, and team building events
• Annual apparel credit and quarterly clothing purges
• Opportunity to make a difference with teammates who believe in core values of teamwork, can-do attitude, integrity, respect, fun, and evolve