Keyholder Jobs in Boston MA Retail Job Recruiters


Boston, MA 90401

Posted: 06/27/2024 Employment Type: Permanent Job Category: Retail Job Number: MH53474627

Job Description

Our client, a lifestyle lounge and sleepwear brand, is hiring a full-time Keyholder for their store in Seaport, Boston. 

As Keyholder, you are the upbeat and personable one in your crew and love the idea of creating great experiences for people, you are attentive to details, passionate about style and design, and driven to achieve sales targets. You are responsible with a capital “R” and will do what needs to be done to make something work, be it to innovate a grassroots marketing initiative, create first-class experiences (both in-store and e-commerce customer service) or take out the trash. You know that success is a team game and are devoted to being part of a high-achieving and well-bonded

What you’ll do:
  • Omni channel sales via retail floor, email/text outreach, clienteling, and grassroots marketing initiatives.
  •  Be responsible for opening and closing responsibilities in store (guest experience, open/close)
  • Increase customer conversion and retention by fostering a culture of best-in-class customer experience, achieving sales targets and customer satisfaction goals.
  • Maintain the Visual Merch standards to reflect the high quality and standards of our product.
  • Collect, document, and organize invaluable customer feedback on product, design, and delivery.
  • Provide concierge-level service to our most valued customers.
  • Proactively take on challenges, research information, troubleshoot problems, and creatively deliver results.
Who you are:
  • Motivated self-starter with a positive, can-do attitude
  • Receptive to giving and receiving feedback in a solutions-focused positive way. Passion for people
  • Articulate and enthusiastic, with a great eye for detail
  • Excellent written and oral communication skills and have a thoughtful, friendly writing style
  • Highly creative problem solver
  • Excellent under pressure and can adapt quickly in an ever-evolving environment
  • A multi-tasking ninja with a keen sense for prioritization and organization
  • Resourceful and able to do your own research and discover creative solutions to issues you may encounter
  • Knowledge of Google Docs and MS Office
  • You are flexible and available to work weekends and holidays
  • Ability to lift 50lbs, walk on your feet for the duration of your shift, and use a ladder.
What you’ll need:
  • 2+ years of customer service or sales experience
  • 6+ months of experience with customer service software, such as ZenDesk
  • Experience with an apparel, DTC, retail, or wellness brand
  • Demonstrated self-starter
  • Culture-vulture that keeps a pulse on trends, pop culture and art
  • In addition to base compensation, this role will also provide a discount on our client's goods.

Meet Your Recruiter

Maggie Harrill
Digital Outreach Manager

Maggie is the Digital Outreach Manager for EB. She enjoys collaboration and is committed to building genuine and authentic connections with our clients and talent. Maggie also enjoys managing content for Emerging Blue's social media platforms and blog.

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