• Build and implement scalable operational workflows that support wholesale revenue growth and account expansion.
• Optimize the full order lifecycle including order processing, fulfillment accuracy, shipping timelines, and return management.
• Drive continuous improvement across systems, reporting, SOPs, and customer service frameworks.
• Own the wholesale marketing and promotional calendar to align campaigns with sales objectives.
• Partner with Brand, Creative, and Product in developing seasonal assets, line sheets, merchandising guides, and sell-in tools.
• Communicate product stories, launch details, and merchandising strategy to wholesale partners with clarity and consistency.
• Oversee all trade show and market-week logistics, ensuring elevated brand presentation and efficient operational execution.

Systems, Tools & Reporting

• Lead optimization of ERP, CRM, and B2B ordering platforms (NetSuite preferred).
  Build dashboards and reporting tools that increase visibility into:
   – sales performance & sell-through
   – account ordering behavior
   – operational & sales related KPIs
   – fulfillment accuracy & returns
• Support accurate forecasting and demand planning in partnership with Planning and Production.
• Analyze sales trends, product adoption, and account performance to identify operational opportunities and risks.
• Improve reporting automation and data flows to support decision-making across the wholesale organization.

Team Leadership & Partner Support

• Lead the Wholesale Operations and Customer Service teams, ensuring efficient daily operations and a best-in-class partner experience.
• Support onboarding and enablement of sales reps and key accounts by delivering scalable tools, training, and SOPs.
• Partner with the Sales Director to operationalize sales tools, service protocols, and trade show strategies.
• Implement tiered service standards and escalation pathways to maintain exceptional support for wholesale partners.
• Develop, refine, and maintain documentation for process governance across the wholesale ecosystem.

Cross-Functional Collaboration

• Serve as the primary operational liaison between Wholesale, Planning, Logistics, Finance, Marketing, and CX.
• Align inventory, production timelines, and assortments with wholesale demand and sell-through data.
• Coordinate merchandising assets, color kits, sample delivery, and seasonal timelines.
• Ensure alignment between Marketing and Sales on go-to-market cadence, messaging, and partner communication.

Requirements

• Minimum 8+ years of experience in wholesale operations, sales operations, planning, or revenue operations - preferably within fashion, apparel, eyewear, or premium consumer goods.
• Advanced Excel skills, including pivot tables, building dashboards and reporting frameworks, and ability to translate data into actionable insights
• Proven ability to design and scale operational processes that drive efficiency and revenue growth.
• Strong leadership experience with the ability to inspire & motivate high-performing teams.
• Exceptional communication and interpersonal skills with cross-functional partners and executives.
• Highly organized operator with strong analytical, problem-solving, and project-management capabilities.
• Proficiency with ERP and inventory management systems (NetSuite strongly preferred).
• Familiarity with wholesale account structures, seasonal product cycles, forecasting, inventory allocation, and replenishment strategies.
• Ability to thrive in a fast-paced, entrepreneurial environment with shifting priorities.