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Store Manager

Boston, MA 02116

Posted: 07/30/2025 Employment Type: Permanent Job Category: Retail Job Number: BN204149624

Job Description

About the Role
As Store Manager, you’ll lead the daily operations of a flagship retail location with a focus on delivering a remarkable customer journey and optimizing team performance. You'll ensure operational excellence, mentor and support a high-performing team, and work cross-functionally to support the overall retail strategy. You will act as a key brand ambassador, modeling the company’s values through leadership, communication, and action.

What You’ll Do
  • Clearly communicate the brand’s mission, values, and product stories to customers and team members.
  • Provide expert guidance on product features, fit, and styling to deliver a personalized shopping experience.
  • Cultivate a strong sense of community through in-store activations and local events, aiming to host at least two per month to enhance visibility and traffic.
  • Train, coach, and develop store staff on operational procedures, customer service standards, and brand guidelines.
  • Gather and relay customer feedback and in-store insights to corporate and cross-functional partners.
  • Accurately report on key performance metrics including sales, returns, and store performance indicators.
  • Hire, lead, and inspire a diverse team to deliver excellent service and uphold company values. Address employee relations matters with empathy and professionalism.
  • Support strategic problem-solving and demonstrate sound decision-making in day-to-day and complex scenarios.
  • Ensure operational targets are met or exceeded, including revenue goals, staffing, and stock management.
  • Oversee daily scheduling, payroll, inventory control, and order processing through internal systems.
  • Collaborate with visual merchandising partners to maintain brand standards and optimize store layout for performance.
You Are
  • Enthusiastic about joining a purpose-driven retail brand and contributing to a growing store network.
  • Confident in managing performance through data and thoughtful observation.
  • A skilled communicator, capable of delivering feedback and updates effectively in person and virtually.
  • Operationally savvy, with the agility to adapt in a fast-paced, evolving environment.
  • A self-starter who takes initiative in solving problems and suggesting improvements.
  • Data-literate with the ability to analyze trends and customer behaviors to inform business decisions.
  • Technically proficient in tools like Shopify, Google Workspace, and Microsoft Office.
  • Flexible and ready to contribute to both big-picture initiatives and day-to-day tasks.
  • At least 18 years of age.
 

Meet Your Recruiter

Britt Noyes

Britt has over 8 years of retail management experience. People are her passion and she has invested her time and focus on finding, developing, and supporting those in the fashion retail arena.

Diversity, Equality, and Inclusion

Emerging Blue is committed to diversity, equality, and inclusion with all hiring and employment practices. Our goal is go to create an inclusive environment in which all candidates and employees are treated with respect.

We partner with our clients to create diverse candidate pools, promote equality, and help build positive and inclusive company cultures.

Emerging Blue prohibits discrimination and all forms of applicant and employee harassment based on race, color, religion, sex, pregnancy, gender identity, national origin, age, disability, military or veteran status, or status in any group protected by state or local law

 

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About Boston, MA

Ready to take your career to new heights? Explore our job opportunities in the vibrant Boston, Massachusetts area! Known for its rich history, world-class universities, and thriving tech and healthcare sectors, Boston offers a unique blend of opportunity and charm. Imagine working near iconic landmarks like the Freedom Trail, indulging in delicious clam chowder, catching a show at the Boston Opera House, or cheering on the beloved Red Sox at Fenway Park. With renowned art galleries, theaters, and the stunning Boston Common right at your doorstep, there’s no shortage of ways to enjoy work-life balance in this dynamic city. Discover your next career move in Boston today!