Keyholder
Boston, MA US
Job Description
- Drive sales through an omni-channel approach—engaging customers on the sales floor, via text and email outreach, and through creative community marketing.
- Take ownership of opening and closing responsibilities, ensuring the store runs smoothly and delivers a consistent guest experience.
- Foster a best-in-class customer experience that increases conversion and retention, while meeting or exceeding sales goals.
- Maintain visual merchandising standards that reflect the quality and aesthetic of the brand.
- Gather and organize valuable customer feedback related to product, design, and service.
- Provide personalized, concierge-level service for top-tier clients.
- Proactively identify challenges, troubleshoot issues, and deliver results with creativity and professionalism.
- A motivated self-starter with a positive, can-do attitude.
- Open to feedback and driven by a people-first approach.
- Articulate, enthusiastic, and detail-oriented.
- An excellent communicator—both written and verbal—with a warm, engaging tone.
- Creative, solutions-focused, and calm under pressure.
- Highly adaptable in a fast-paced, ever-evolving retail environment.
- A skilled multitasker who knows how to prioritize and stay organized.
- Resourceful and proactive in finding information and solving problems independently.
- Proficient with Google Workspace and Microsoft Office.
- Flexible with scheduling—available to work weekends and holidays.
- Physically able to lift up to 50 lbs, stand for extended periods, and safely use a ladder.
- 2+ years of experience in customer service or retail sales.
- At least 6 months of experience using customer service software such as Zendesk.
- Experience working with apparel, lifestyle, or direct-to-consumer retail brands.
- A proven self-starter with strong follow-through.
- Passionate about culture, fashion, and design trends.
- Competitive base compensation, plus employee product discounts.
Meet Your Recruiter
Maggie Harrill
Director of Acquisition and Operations
Maggie is the Director of Acquisition and Operations at EB, where she spends her time connecting with brands and the people behind them. She values strong relationships, clear communication, and a thoughtful approach to growth. Maggie also leads EB’s digital and marketing efforts, creating space for creative talent and emerging brands to meet and collaborate.