People Leadership, Training & Development

• Serve as a coach and leader first, developing Wellness Coordinators into confident, accountable clinic leaders who can run high-performing clinics independently.
• Train, mentor, and performance-manage Wellness Coordinators with a strong emphasis on leadership capability, service execution, team engagement, and ownership mentality.
• Oversee RN scheduling, timekeeping, and non-clinical performance in partnership with Regional Nurse Managers, reinforcing service standards, professionalism, and patient experience expectations.
• Lead hiring and onboarding for Wellness Coordinators and participate in RN interviews to ensure strong cultural alignment, service mindset, and long-term growth potential.
• Build a culture of recognition, accountability, continuous feedback, and development, ensuring team members feel supported, challenged, and set up to succeed.
• Identify talent gaps early and proactively develop bench strength for future growth, promotions, and new clinic openings.

• Ensure clinics are fully trained, well-staffed, and operationally sound, allowing teams to deliver consistent, high-quality patient experiences.
• Drive revenue growth primarily through:
  • Exceptional service execution
  • Strong membership education and conversion
  • Highly rated patient reviews and brand reputation
• Lead and model best practices for generating 5-star reviews, making patient satisfaction a daily habit rather than a reactive metric.
• Support clinics in reaching an optimal operating state by improving workflow, staffing effectiveness, and team confidence.
• Monitor performance trends and dashboards, using data as a coaching tool.
• Conduct clinic visits and audits focused on service quality, cleanliness, team readiness, and leadership effectiveness.

• Partner closely with Regional Nurse Managers and Nurse Educators to maintain clear boundaries between clinical and operational leadership while presenting a united leadership presence in clinics.
• Develop a working understanding of the medical side of the business to effectively support RNs on non-clinical matters.
• Collaborate with Marketing on local initiatives, service launches, and in-clinic promotions that support patient growth and membership conversion.
• Work with People & Culture on talent development, performance management, engagement, and organizational health.
• Coordinate with Facilities and Construction teams to ensure clinics remain safe, compliant, and well-maintained.

• Play a hands-on role in new clinic openings, ensuring teams are properly trained, leaders are prepared, and operational standards are established from day one.
• Support ramping clinics with increased coaching, structure, and presence until teams can operate independently at brand standards.
• Act as a stabilizing leader during periods of growth, change, or transition.

• 3–5+ years of multi-unit leadership experience in healthcare, wellness, hospitality, or a service-driven environment.
• Demonstrated success leading, coaching, and developing teams at scale, not just managing metrics.
• Strong ability to build trust, set expectations, give feedback, and hold teams accountable with consistency and empathy.
• Experience driving revenue through service excellence, team capability, and customer loyalty.
• Comfortable using data and KPIs as diagnostic and coaching tools rather than primary motivators.
• Hands-on, field-oriented leadership style with strong communication and relationship-building skills.
• Bachelor’s degree preferred.

• Field-based role with frequent travel between clinics.
• May include weekend or evening work as needed.