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Retail Lead (Pop Up)
Job Description
We are hiring Retail Leads for our client, an emerging lifestyle brand centered around joyful experiences. This is an exciting opportunity to partner with a fun, community-centric brand as they host a 3 day pop-up in ATX. We are seeking experienced retail leaders who come with 4+ years of management experience in retail settings.
Dates: April 16-19, 2026
Responsibilities
Be Welcoming
- Delivers an inviting, inclusive, and energetic experience for all customers
- Acts as an ambassador for the brand; ensures that company values guide all interactions
- Invites customers to engage with product and maintains comprehensive knowledge of the product assortment
- Handles customer situations with patience and kindness; knows when to escalate a scenario to leadership
- Shares customer feedback with leadership to improve the overall customer experience
- Maintains a positive attitude throughout busy, high-traffic times
Staff Scheduling, Training & Management
- Partner with General Manager to design and schedule shifts; ensure that all shifts have sufficient coverage
- Maintain ongoing communications with the Emerging Blue; report back to General Manager as needed
- Anticipate and staff for times of high traffic; reduce staff headcount as appropriate
- Ensure staff breaks and lunches are taken at appropriate times in accordance with local employment law
- Help lead and manage staff training session(s) with GM.
- Hold staff accountable to brand standards across timeliness, uniforms, customer interactions, product knowledge, shift duties, etc.
- Escalate any customer or staff issues to leadership
- Ensure proper tracking of any loss; train staff on loss prevention practices
- Ensure staff safety
Onsite Organization, Visual Merchandising, Replenishment & Inventory Management
- Partner with GM on schedule and staffing plans for receipt of inventory
- Ensure proper tracking of display items & testers
- Support ongoing visual merchandising
- Ensure back of house organization and cleanliness; hold staff accountable for daily cleaning practices outlined in closing duties
- Coordinate with GM on back of house supplies
- Report to team on inventory levels; inform and recommend on replenishment as needed
- Coordinate with appropriate contact on staffing and scheduling for ongoing inventory replenishment
Qualifications
- 4+ years’ retail management experience is preferred; experience with visual merchandising a plus
- Effective communication skills and a positive outlook
- Adaptable, team-player, and compassionate
- A flexible work schedule (ability to work weekends and nights)
- Ability to move medium to large items weighing up to 50 pounds; ability to climb a small ladder or step stool
- Apparel and/or beauty experience is a plus!
$25/HR
Meet Your Recruiter
Maggie Harrill
Director of Acquisition and Operations
Maggie is the Director of Acquisition and Operations at EB, where she spends her time connecting with brands and the people behind them. She values strong relationships, clear communication, and a thoughtful approach to growth. Maggie also leads EB’s digital and marketing efforts, creating space for creative talent and emerging brands to meet and collaborate.
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