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Store Manager
Job Description
Store Manager
You’re the upbeat, approachable member of the group who thrives on creating exceptional experiences for others. You have an eye for detail, a passion for style and design, and a drive to meet and exceed goals. You take ownership in every sense of the word—whether it’s launching a local marketing idea, ensuring top-notch in-store and online customer service, or handling the not-so-glamorous tasks that keep things running smoothly.
You know that great results come from great teams, and you’re committed to building a high-performing, close-knit crew.
You know that great results come from great teams, and you’re committed to building a high-performing, close-knit crew.
What You’ll Do
- Deliver an outstanding, multi-channel shopping experience—through in-store service, proactive client outreach (email/text), and creative grassroots marketing.
- Recruit, onboard, and retain top talent to maintain a dependable and high-energy team.
- Drive customer loyalty by fostering a service culture that consistently hits satisfaction and retention targets.
- Oversee scheduling, operational procedures, and store P&L to meet KPIs.
- Assist with digital customer service tasks (email, live chat, phone), acting as an extension of the online service team as needed.
- Ensure the team is well-versed in product knowledge, visual presentation, brand history, and core values for a consistent customer experience.
- Monitor and manage inventory, optimizing distribution strategies.
- Maintain smooth operations both front and back-of-house through process improvements.
- Collaborate with internal partners to identify opportunities, solve challenges, and share feedback effectively.
- Be prepared to lift up to 50 lbs, work on your feet for extended periods, and safely use a ladder.
- Bring creativity, initiative, and a problem-solving mindset—thinking outside the box is encouraged.
Who You Are
- A motivated self-starter with a positive, can-do approach.
- Articulate, detail-oriented, and genuinely enthusiastic.
- Able to stay calm under pressure while finding practical solutions.
- Adaptable in a fast-changing environment.
- A multitasker with excellent prioritization and organizational skills.
- Skilled at building and maintaining meaningful relationships.
- Able to work in-store on a flexible, full-time schedule—weekends, evenings, and holidays included. Standard schedule runs Tuesday–Saturday, with adjustments based on business needs.
What You’ll Need
- 4+ years of store management experience in direct-to-consumer, designer, or contemporary retail.
- At least 6 months of CRM experience.
- Excellent written and verbal communication skills.
- Proficiency with Google Workspace (Drive, Gmail, Docs, Sheets, Forms, etc.) and Microsoft Office.
- Bachelor’s degree preferred.
Meet Your Recruiter
Madison Day
Recruiter
Madison has experience in many sectors of the apparel industry. From retail to production she has seen it all and is well versed in the luxury market. Always ready for a new task, she is driven, focused and hard-working.
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