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Store Manager
Posted: 07/07/2025
2025-07-07
2025-09-20
Employment Type:
Permanent
Job Category: Retail
Job Number: BN31631377
Job Description
Store Manager- Walt Whitman Shops
Our client, A premium, sustainable, lifestyle fashion brand is seeking a dynamic and experienced Store Manager to lead their retail team.
Location: Walt Whitman Shops
Role Overview:
As the Store Manager, you will be responsible for overseeing all aspects of the store's operations, including sales, customer service, staff management, inventory management, and visual merchandising. You will play a key role in driving sales, fostering a positive shopping experience for our customers, and maintaining the brand's image and standards. More than anything else, you will act as a brand ambassador, representing the value of the brand.
Key Responsibilities:
Sales and Customer Service:
- Drive sales and consistently meet or exceed sales targets through effective sales techniques, product knowledge, and customer engagement.
- Build and maintain a portfolio of repeat customers through proactive engagement, including in-store events, promotions, and personalized outreach.
- Provide exceptional customer service by greeting and assisting customers, addressing inquiries and concerns, and ensuring a memorable shopping experience.
- Foster a customer-centric environment by building relationships with customers and providing personalized recommendations based on their preferences and needs.
- Regularly exceeds store KPIs through customer engagement, leadership, and operational excellence.
- Analyze sales data and customer feedback to identify trends and opportunities for improvement.
Staff Management:
- Recruit, train, and motivate a high-performing retail team to deliver excellent service and achieve sales goals.
- Schedule staff effectively to ensure adequate coverage during peak hours and special events.
- Provide ongoing coaching and feedback to staff to enhance their product knowledge, sales skills, and customer service abilities.
Inventory Management:
- Manage inventory levels to ensure adequate stock levels and minimize out-of-stock situations.
- Conduct regular inventory audits and coordinate with headquarters to replenish stock as needed.
- Implement strategies to minimize shrinkage and loss prevention.
Visual Merchandising:
- Maintain the store's visual standards by ensuring that displays, signage, and product presentations are in line with brand guidelines.
- Implement creative merchandising techniques to showcase product assortments and highlight key collections.
- Regularly refresh displays and window presentations to attract customers and drive sales.
Operational Excellence & Compliance:
- Ensure compliance with company policies, procedures, and operational guidelines.
- Oversee store opening and closing procedures, including cash handling and security protocols.
- Collaborate with headquarters on marketing initiatives, promotions, and special events to drive traffic and increase sales.
- Maintain store cleanliness, safety, and functionality at all times.
Qualifications:
- Previous retail management experience required, preferably in the fashion or lifestyle retail sector. Outlet or high-volume environment is a plus.
- Strong leadership skills with the ability to inspire and motivate a team.
- Excellent communication and interpersonal skills.
- Proven track record of achieving sales targets and driving results.
- Proficiency in inventory management and retail operations.
- Creative flair and passion for design, fashion and art.
- Flexible schedule, including evenings, weekends, and holidays.
- Proficient computer skills including Microsoft Office (Excel, Word, Outlook).
- Ability to stand for extended periods of time and lift/move objects weighing up to 40 pounds.
Base Salary Range: $70,000-$85,000
Meet Your Recruiter
Britt Noyes
Britt has over 8 years of retail management experience. People are her passion and she has invested her time and focus on finding, developing, and supporting those in the fashion retail arena.
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